Careers

Phoenix Art Museum is looking for part-time Gallery Attendants to help provide a welcoming, safe, secure environment for the Museum’s collections, its members, guests, volunteers, and staff while maintaining the Museum’s customer service program and standards.

MAIN JOB DUTIES

1. Assist guests; provide direction to works of art, exhibitions, and Museum amenities to enhance their visit. Provide general information about the Museum and its exhibitions, the Palette restaurant, the Museum Store, facility rentals, and upcoming events.
2. Remain alert and watchful, circulate frequently through scheduled posts to deter acts of vandalism, theft, or negligence and ensure the safety and positive experience of guests.
3. Report all suspicious conditions or persons; provide descriptions of violators of Museum policies; report accidents, injuries and/or hazardous conditions. Advise Security Dispatch of any areas of the Museum that require cleaning and/or maintenance for the safety of others.
4. Stand at posted area for long periods.
5. Effectively handle evacuations and difficult situations according to Museum policy. Provide First Aid care to those in need.
6. Assist in the set-up and takedown of special events.
7. Proactively seek and obtain information regarding Museum policies/promotions, activities, and events in order to provide a high level of customer service.
8. Operate the Museum’s paperless check-in system and provide positive customer service experiences to all Museum guests and clients.
9. Actively promote and sell Museum memberships.

MINIMUM QUALIFICATIONS:

1. High school graduate or equivalent
2. Minimum one-year customer service experience.

Knowledge of:

1. Basic customer service best practices and communication skills
2. Basic technology/computer software (iPad, Microsoft Word, Excel, PowerPoint)
3. Microsoft Outlook

Skill and ability to:

1. Enjoy working with the public, meeting new people, and working with volunteers.
2. Learn and use the Museum’s ticketing system and paperless check-in system.
3. Learn CPR, AED, first aid, and emergency evacuation procedures.
4. Develop a working knowledge of the art in the permanent collection.
5. Work a flexible schedule including weekends and holidays.

Submit cover letter and resume with job code PAM-PTGA to HR@phxart.org

** Incomplete submissions may not be considered ***

Job Status: part-time (15 hours/week), non-exempt, regular

Pay rate: $15/hour

EOE

Phoenix Art Museum is looking for a Part-Time Lead Membership and Guest Services Associate to oversee the duties and application of the 5-Star Program at the Visitors Desk when the Supervisor is not present. Oversee and maintain policy adherence throughout the working shift. Handle customer concerns with appropriate resolutions that meet the satisfaction of the visitor while adhering to Museum standards. Responsible for correct data entry during opening and closing procedures. Offer membership sales at every opportunity and follow the 5-Star Program.

Job Duties:

1. Supports the Visitor Services Supervisor in managing the Visitors Desk on a daily basis to maintain 5 Star customer service, promote membership sales, and process transactions correctly;
2. Assumes duty of overseeing the Visitor Services desk in absence of Supervisor;
3. Ensure the Visitor Services Desk is neat and organized;
4. Report to work punctually and prepared for each scheduled shift;
5. Responsible for opening and closing Museum duties;
6. Fulfill end of shift closing procedures by preparing appropriate documents and resolving any discrepancies;
7. Handles scheduling of daily breaks, lunches, Membership administration shifts;
8. Ensuring associates have the needed daily information by providing mini-shift orientations;
9. Display courtesy and sensitivity in dealing with visitors and staff to tactfully resolve concerns;
10. Remain informed to answer questions and solve technical issues that may occur at the Visitors Desk;
11. Oversee assigned projects through Visitor Services’ project management system;
12. Assist with the training of newly hired Visitor Services Associates;
13. Perform all Associate duties.

Minimum Qualifications:

1. High school diploma or equivalent.
2. Minimum of one year experience in customer service environment.

Knowledge of:

1. Cash handling procedures.
2. Some leadership experience.
3. Phoenix/Arizona geography desirable.
4. Art and/or museum operations desirable.

Skill and ability to:

1. Exhibit a neat, professional image and positive attitude.
2. Use a computer (including problem solving) skillfully; Windows environment and data entry.
3. Interact and communicate effectively with a wide range of Museum members, visitors, volunteers, and staff.
4. Spanish language skills desirable

Please email cover letter and resume with job code PAM-MSL to HR@phxart.org                                                   

** Incomplete applications may not be accepted for review **

Job Status: Regular, part-time (25 hrs/wk), non-exempt                                           EOE

Pay rate: $15.90/hour