Careers

Phoenix Art Museum is looking for a temporary Part-Time Lead Retail Sales Associate to assist the Retail Director, Retail Manager, and Retail Supervisors in the daily operations of the sales floor and act as the main point of contact with patrons ensuring an exceptional customer experience and an outstanding lasting impression. Responsible for expanding the museum visitor’s experience by offering exceptional customer service, staff supervision and product knowledge and sets an exemplary example for sales associates to do the same.

MAIN JOB DUTIES
1. Offer prompt courteous service to Museum patrons; provide professional, knowledgeable sales help and advice; address any customer concerns, process customer returns.
2. Operate and maintain the POS and ecommerce systems, managed through Shopify.
3. Perform all opening and closing duties including cash reconciliation of the registers.
4. Restock and straighten the sales floor daily; run daily restock reports; complete sales associate task assignments and daily recaps in absence of Retail Sales Manager/Retail Sales Supervisor.
5. Perform ongoing reviews of stock levels; identify trends and recommend appropriate reorders.
6. Maintain and restock sales floor supplies including boxes, bags, tissue paper and product information cards.
7. Manage sales associate lunch and break times.
8. Assist with processing and shipment of ecommerce orders generated daily through The Museum Store’s website.
9. Assist with receiving of Museum Store merchandise; reconcile packing slip against purchase orders; alert Retail Manager/Retail Supervisors to any discrepancies; tag merchandise; prepare merchandise for sales floor.
10. Maintain orderly and organized stockroom areas.
11. Stay informed of Museum policies, promotions, activities, and upcoming events by proactively seeking out and obtaining information.
12. Answer routine customer questions, emails, mail and phone inquiries.
13. Perform all sales associate duties as needed; act unassisted as MOD during evenings, weekends and other special events as assigned by supervisor.

MINIMUM QUALIFICATIONS:
1. High School graduate or equivalent, some college and interest in art, art history and/or museums preferred.
2. Minimum one year experience in retail/customer service.
3. Supervisor experience in retail/customer service preferred.
Knowledge of:
1. Cash handling and cash handling procedures.
Skill and Ability to:
1. Operate a POS system (Shopify preferred), proficient with Windows based programs
2. Exhibit excellent customer service skills, highly organized, flexible and detail oriented
3. Communicate and interact effectively with a wide range of Museum members, visitors, volunteers and staff
4. Lift and/or carry 25 pounds, sometimes repeatedly, sometimes intermittently, during a shift
5. Present a neat, professional image and positive attitude

Submit cover letter, resume, and with job code PAM-LRSA to HR@phxart.org

** Incomplete submissions may not be considered ***

Job Status: part-time, regular

Pay rate: $18/hour

EOE